Shipping and Delivery Terms

Shipping and Delivery Terms

Enjoy Shopping Store works with the following shipping methods:

1. National and/or international shipping products.
1.1. Purchasing policy
All products available at Enjoy Shopping Store are sent directly from suppliers abroad (United States, China and Asia), our job is to mediate the negotiation, you make the purchase on our website and we send the purchase information directly to the international supplier After that, the international supplier sends the product directly to your address, and we guarantee delivery of the product, tracking information is sent by us to you, the customer.
Products shipped nationally have the following information in the description: "Product ready for delivery, stock in the United Kingdom". The delivery time for products shipped nationally varies from 5 to 15 business days, depending on the location. Shipping is in most cases within 2 business days of purchase.

Important Information: When the customer includes in the cart one or more products that are shipped nationally, and combines them with products shipped internationally, the shipping method will appear Ready Delivery, however this shipping method is only valid for the products that the description mentions which are products stocked in the UK, the remaining products in the order will be sent via Priority International Shipping.
For products with international shipping, delivery takes an average of 15 to 35 business days (counted after posting) depending on the location, shipping is carried out within 7 business days after confirmation of payment in our system and the period will only begin count after this period. We guarantee a tracking code so that the customer can monitor the delivery progress of their order.
In certain cases, this delivery period may extend for a few more days, due to delays and situations beyond our control.
The store guarantees delivery of the order, we are responsible for refunding the full amount paid for products that are lost or lost during the delivery process. All products are posted with insurance against loss and with free internet tracking, delivery of your product is 100% guaranteed.
If the product is not delivered within 70 business days after shipping, the amount will be 100% refunded, and if the product is delivered after the refund, we will send a link for a new payment to be made.
Attention! You may receive more than one package if you purchased more than 1 product, as your products may come from different suppliers. So if you receive one product first and then another, don't worry, this is completely normal.
Note: In cases of resend due to a delay in delivery, where the customer receives two products, one of them being resend due to the delay, the customer has up to 7 days to contact our team and return the product to us. If you do not receive contact within the deadline, our team will issue a link in the customer's name within 90 days so that they can be paid or, in case of non-payment, they can be called for credit recovery. The link will be available for 15 calendar days, beyond this period of 5 to 10 more days to pay, however, with interest per day.

1.2. Order Tracking
The products will be sent by postal services or by courier, there will always be a Tracking Code that will allow the customer to monitor the progress of the delivery, Enjoy Shopping Store is committed to instructing the customer on how to track the products. The tracking access code will be sent to your email as soon as it is available for Enjoy Shopping Store.
2. General Conditions Attention
2.1. Care with Addressing Orders
Enjoy Shopping Store will arrange for the products to be shipped to the address requested by the customer. Therefore, so that there are no obstacles to the delivery of your order, we ask that you be careful when filling in the address at which you wish to receive your order.
2.2. Incorrect or Incomplete Address
Enjoy Shopping Store is not responsible for incorrect or incomplete completion of the destination address for orders placed in the store. If incorrect or incomplete addressing occurs, the package will be returned to the sender, and no further delivery attempts will be made to that address. In this case, it will be necessary for the customer to pay a new shipping fee so that we can resend the order. If delivery is not carried out due to a discrepancy in the address provided by the customer, the customer is not entitled to a refund, it will be necessary to pay a new shipping, worth 50 pounds (shipping value + carrier fee), to resend the product.

2.3. Import Taxes and delivery fees.
All charges or taxes eventually applied by postal services in relation to our customers' orders will be our responsibility. The customer will only pay the value originally disclosed for the product. If the customer is notified about taxes when checking the tracking provided by us, they can pay the import tax directly on the postal service website. After the product has been delivered to your address, the customer can contact us to request a refund of the amount paid when importing the product. In case of customer difficulties when paying the import fee, you can contact us for assistance in the payment process. Alternatively, if the customer chooses not to pay the fee, we ask that they inform us so that we can pay the necessary fees.
2.4. Products not delivered.
If there is a problem with the delivery of the product, and the customer does not receive it, the maximum period for requesting a resend or refund is 6 months after purchase, so the customer must pay attention to the tracking code sent by email. email after purchase.
2.5. About product measurements.
Many products sent directly from our manufacturers outside the country have a different size chart than the UK size chart, so the size sent will be the one chosen on the website.
IMPORTANT:
When making a purchase, the customer will be in accordance with the conditions and standards determined by Enjoy Shopping Store.

Enjoy Shopping Store Team